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Frequently Asked Questions

Q: How can I view the status of my order?

A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?

A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: How long will it take to receive my order?

A: Orders are processed the same day of your order, and will be shipped within 3 days. All merchandise is shipped USPS Priority and should arrive within 2-3 days after shipment. We will always notify you of your tracking number so you may track the package during shipment.

Q: What if I need overnight shipping?

A: Gems By Joy offers UPS Next Day Air shipping for an additional fee of $25.

Q: I would like to send this purchase as a gift. Will you giftwrap and send the gift to the person I choose?

A: We are happy to send your gift to your lucky recipient. All jewelry is shipped in lovely designer boxes, ready for gift giving. We will insert a card with your greetings and message.

Q: Can I find out more information on a piece I'm interested in, such as the dimensions, length, design or materials?

A: If it is not already listed on the item description, please email us at GemsByJoy@aol.com, or phone us at 301-332-0307 for more info on the piece.

Q: Will you change a design or create a new design for a custom order?

A: Yes, we would love to design a new piece of jewelry for you! Just email us with the details at GemsByJoy@aol.com or call us at 301-332-0307.

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