Order Inquiries
For
questions regarding the status of your order or placing
an order online, email us at info@capellidoro.com or
call us at 212.288.7100.
Order Processing
After placing an order, you will be
sent a confirmation email/receipt, which includes
an order number. Please provide this number when
inquiring about your order. Your credit card charge
will appear as from "Spa
Processing Center" on your credit card statement.
Orders are transmitted on a daily basis (excluding
weekends). The usual process time for orders, once
received, until shipment is 24 to 48 hours (excluding
weekend days). Orders placed on Saturdays and Sundays
will be processed on Monday.
Shipping Information
All
orders are shipped by UPS Service unless otherwise
arranged. Shipping charges are listed below. Shipping
times for orders can take anywhere from 1 to 7 days
form the day of shipment. All shipments are sent out
on business days. We can only ship to U.S. addresses
at this time.
| Product
Shipping Type |
Total
Product Purchase |
Shipping/Handling
Charge |
|
Ground
(3-7 Business Days) |
Any |
$5.95 |
|
| Next Day |
Any |
$17.99 |
Second Day
(2 business days) |
Any |
$12.99 |
Super Saver
(3 business days) |
Any |
$8.99 |
Saturday
(Order on Friday before 3PM (EST) for Saturday
delivery) |
Any |
$22.99 |
Payment Options
We gladly accept American Express, Visa, MasterCard,
and Discover for processing your website orders. We
will not be able to accept money orders or checks.
Gift Certificate Policies
Gift
Certificates expire one year from date of issue. Gift
Certificates cannot be refunded for cash or charge
credit. We will gladly exchange the Gift Certificate
for one that suits you needs or issue a store credit.
Sales Tax
Applicable sales tax will be charged on products shipped.
IN-SPA CLIENT SERVICE
Appointments
Please
be on time for your appointment to receive the maximum
benefits of your service. We sugget arrive 10 to 15 minutes
prior to allow for check-in and changing time. We recommend
that you schedule your next appointment before leaving
the salon to ensure your choice of preferred time and technicican.
Relax completely and let your aesthetician know if
you are uncomfortable. If you are too warm or cold, if
massage pressure is too hard or soft, or if a product
is too stimulating, please let us know. Your comfort
and care is our greatest concern and priority.
Cancellations
To reserve your appointment we require a credit card,
Gift Certificate number or pre-payment. For all srvices
we require 48 hour notice in the event of cancellation.
If full notice is not provided, we will bill for 20%
of the services reserved. If the appointment can be
filled, no billing will be made. We appreciate your
appreciation in honoring our cancellation policy.
For Your Peace of Mind
Because we cannot be responsible for lost or damaged
personal articles, we suggest you leave your valuables
at home.
Gratuities
Gift Certificates do not include gratuities. Gratuities
are always left to the discretion of our clients and
should be given to your service provider. The customary
gratuity ranges from 15-20% of service rendered.
.
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